Privacy policy of Barcelona Century Hotel

1. Data Controller

Responsible: Ballester Hotel Management, SA

Trade name: Barcelona Century Hotel

NIF: A61307369

Address: C/ València, 154, 08011 Barcelona

Tourist registration: HB-003970 62

Gestión Hotelera Ballester, SA is responsible for the processing of personal data collected through Barcelona Century Hotel website.

2. What personal data do we process?

The data processed will depend on the form, service, or channel used by the user. It may include the following categories:

Identifying information, such as name and surname.
Contact information, such as email, phone number and address.
Information related to the booking and stay.
Billing information.
Data voluntarily included in inquiries, requests or communications.
Technical and navigation information, where applicable and in accordance with the cookie settings chosen by the user.

The fields marked as mandatory are necessary to process your request or provide the corresponding service. Failure to provide any of this information may prevent your request from being processed correctly.

Barcelona Century Hotel does not request specially protected data through its forms, unless it is necessary to respond to a specific request and the user provides it voluntarily.

3. For what purposes do we process your data?

Inquiries and requests for information

The data provided through the contact form, email, telephone or other channels will be processed for:

To handle inquiries and requests.
Provide information about the hotel, its rooms, services and offers.
Respond to incidents or requests related to a stay.
The legal basis will be the user's consent and, when the query is related to a possible reservation or service, the application of pre-contractual measures requested by the user.
The data will be kept for the time necessary to address the query and, subsequently, for the periods required to address possible legal liabilities.

Booking and stay management

The data provided during the booking process will be used for:

Check availability and manage the booking.
Process modifications or cancellations.
Manage accommodation and contracted services.
Maintain necessary communications before, during and after the stay.
Issue invoices and manage collections or returns.
Comply with the legal obligations applicable to hotel establishments.
The legal basis will be the execution of the contractual relationship or the application of pre-contractual measures, as well as compliance with the corresponding legal obligations.
The data will be kept for as long as the contractual relationship is maintained and, once it has ended, for the applicable legal retention and limitation periods.
When the booking or payment process is carried out through an external platform, your data may also be processed by the provider responsible for that platform in accordance with its own terms and privacy policy.

Access and view a reservation

The data entered in the "My reservation" section will be used exclusively to identify the reservation, display its information and allow the enabled procedures.

The legal basis will be the execution of the accommodation contract or the application of pre-contractual measures.

Newsletter subscription

When the user subscribes to the newsletter, their data will be processed to send them:

News from Barcelona Century Hotel.
Offers and promotions.
Information and inspiration for preparing a stay in Barcelona.

The legal basis will be the consent given through the subscription form.

The user may withdraw their consent at any time through the unsubscribe link included in each communication or by writing to info@barcelonacentury.com.

The data will be kept for as long as the subscription remains active. Once the subscription is cancelled, the minimum data necessary to demonstrate that the user's wishes have been respected and to prevent further unauthorized mailings may be retained.

Commercial communications

Barcelona Century Hotel will only send commercial communications when there is a legal basis for doing so and, where necessary, the user has previously given their consent.

Consent to receive communications will be voluntary, specific and may be withdrawn at any time without affecting the management of a reservation or other contracted services.

Complaints handling

The data provided to submit a complaint, claim or incident will be processed to analyze it, respond to the user and take the appropriate measures.

The legal basis will be the execution of the contractual relationship, compliance with legal obligations and the legitimate interest of the responsible party in addressing and resolving the claims received.

Website security

Technical data generated during browsing may be processed to protect the website, prevent unauthorized access, detect fraudulent use, and ensure the security of the systems.

The legal basis will be the legitimate interest of Gestión Hotelera Ballester, SA in protecting its website, its systems and the information of its users.

Cookies and similar technologies

Information obtained through cookies will be processed according to the preferences selected by the user.

Cookies that are not strictly necessary will only be installed with your explicit consent. You can find information about the providers, purposes, and retention periods in our Cookie Policy.

4. Where does the data come from?

The personal data processed comes primarily from:

From the user themselves, through the website forms.
From emails, calls, and other communications.
From the booking process.
From booking platforms or authorized partners when the user has booked through them.
Of the cookies and similar technologies accepted during browsing.

When a person provides data of third parties, they declare that they have sufficient authorization to do so and undertake to inform them about the content of this Privacy Policy.

5. To whom is the data communicated?

The data will not be sold or transferred to third parties for commercial purposes.

These services will be available to suppliers who provide services necessary for the operation and management of Barcelona Century Hotel, such as:

Web hosting and maintenance providers.
Booking management platforms.
Payment service providers.
Tools for sending communications and newsletters.
IT and storage services.
Consulting firms, insurance companies, and other professional collaborators.
Analytics providers, when the user has authorized the corresponding cookies.

These providers will process the data following the instructions of Gestión Hotelera Ballester, SA and in accordance with the contracts and guarantees required by the regulations.

Data may also be communicated to public administrations, authorities, courts, tribunals, security forces or other entities when there is a legal obligation.

6. International data transfers

Some technology providers may be located outside the European Economic Area or use infrastructure located in other countries.

When an international transfer of data takes place, the safeguards provided for by the regulations will apply, such as an adequacy decision by the European Commission, standard contractual clauses or other legally recognized mechanisms.

Specific information regarding transfers made by certain providers can be found in their respective privacy policies or requested from Barcelona Century Hotel.

7. What are your rights?

The user may exercise the following rights:

Access: knowing what personal data is being processed.
Rectification: requesting the correction of inaccurate or incomplete data.
Deletion: request the deletion of your data when it is no longer needed.
Opposition: to oppose treatment in certain circumstances.
Limitation: request that the treatment be temporarily restricted.
Portability: to receive your data in a structured format or to request its transfer to another controller where applicable.
Withdrawal of consent: withdraw previously given consent at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before its withdrawal. The rights recognized in the GDPR can be exercised free of charge under the terms established by the regulations.

To exercise these rights, you can send a request to:

- Email: info@barcelonacentury.com

- Postal address: Gestión Hotelera Ballester, SA, C/ València, 154, 08011 Barcelona

The application must state the right you wish to exercise and include the information necessary to verify your identity. If there are reasonable doubts about your identity, additional documentation may be requested.

If you believe that the processing of your data does not comply with the regulations, you can also file a complaint with the Spanish Data Protection Agency.

8. Data on minors

Booking and contracting forms must be completed by adults.

When an adult provides data of minors necessary to manage a stay, they declare that they have the parental authority, guardianship or authorization necessary to do so.

Minors should not submit personal information through the website without the authorization of their parents, guardians, or legal representatives.

9. Data accuracy

The user guarantees that the information provided is true, accurate, complete and up-to-date.

It will be the user's responsibility to communicate any changes so that Barcelona Century Hotel can keep the data correctly updated.

10. Security and confidentiality

Gestión Hotelera Ballester, SA will apply the appropriate technical and organizational measures to protect personal data and reduce the risk of loss, alteration, unauthorized access or improper processing.

The people involved in the treatment will be subject to the corresponding duty of confidentiality.

However, no system connected to the Internet can guarantee absolute security.

11. Automated decisions

Decisions based solely on automated processing that produce legal effects or significantly affect the user will not be adopted unless expressly informed and there is a legal basis that allows it.

12. Changes to the Privacy Policy

Gestión Hotelera Ballester, SA may modify this Privacy Policy to adapt it to regulatory, technical, operational or service-related changes.

The current version will be the one published on the website at any given time.

Last updated: July 2026.